To our Valued BIA Clients and Partners,
As we all make adjustments to our daily work and personal lives in the midst of this global health crisis, we’d like to provide an update to our business community:
We believe that the obligation to participate in social distancing to support our healthcare system is important. With that in mind, our team has stopped all in-person meetings with clients and partners, however our commitment to our clients remains the same. We will continue to be available during normal business hours via phone, email and our website just as we always have.
As we respond internally to this ever changing situation, please be assured that you will continue to receive the same exceptional service that you have come to rely on from Boone Insurance Associates. In addition, our insurance carrier partners are taking steps to support their members in the following ways:
- If a doctor believes you need to be tested for COVID-19, no pre-authorization is required.
- Most insurers will cover the cost of a COVID-19 test including the office visit with no cost share to fully insured members if a provider determines a test is necessary. This also includes members of high-deductible health plans with HSAs.
- Most members can order home-delivery prescriptions through their carrier’s home delivery service.
- During the COVID-19 state of emergency, expanded access to virtual care is available for most members. Services may include virtual office visits through Telehealth, instant messaging with doctors and nurses and home health visits in select areas. This includes primary care and behavioral health appointments for both routine preventive services and COVID-19-related concerns. These convenient virtual care options help minimize the spread of infection and ease pressure on providers’ offices and emergency rooms. Please note that wait times may be longer than normal.
Please, also refer to the Centers for Disease Control and Prevention (CDC) guidelines for more prevention information and COVID-19 updates.
Please contact us with any questions or concerns.
The BIA Team